VenueVoice is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit venuevoice.app or use our services. We keep this simple and honest because we built VenueVoice with privacy by design.
Information We Collect
Information you provide directly:
- Contact information (name, email address, phone number) when you fill out our contact form or email us.
- Business information (venue name, website, billing details) when you sign up for a subscription.
- Content you upload to the VenueVoice Operator Studio (venue descriptions, maps, documents).
Information collected automatically:
- Browser type, operating system, and device information when you visit venuevoice.app.
- Pages visited, time spent, and referring URLs (standard web analytics).
- IP address and approximate geographic location.
- Cookies and similar tracking technologies (see Section 5).
Visitor guide data:
Conversations between venue visitors and Vox are processed entirely within the visitor's browser. This data is stored in browser localStorage on the visitor's device and is NOT transmitted to or stored on VenueVoice servers. We do not have access to visitor conversations. Analytics data is collected locally and only shared when a visitor explicitly chooses to export their session data.
How We Use Your Information
- To provide, operate, and improve the VenueVoice Service.
- To process payments and manage your subscription.
- To respond to your inquiries and provide customer support.
- To send service-related communications (receipts, updates, notices).
- To analyze usage patterns and improve our platform.
- To comply with legal obligations.
We do not sell, rent, or share your personal information with third parties for their marketing purposes.
How We Share Your Information
- Service Providers: We work with Stripe (payment processing), Netlify (hosting), Anthropic (AI processing), and ImprovMX (email). These providers access information only as needed and are bound by confidentiality obligations.
- Legal Requirements: We may disclose information if required by law, court order, or governmental authority.
- Business Transfer: In the event of a merger or acquisition, your information may be transferred with advance notice.
- With Your Consent: We may share information for other purposes with your explicit consent.
Data Retention
- Account information is retained for the duration of your subscription and a reasonable period thereafter.
- Visitor guide data in browser localStorage is retained until the visitor clears their browser data.
- Payment records are retained as required by law and Stripe's policies.
- You may request deletion of your account data at any time by emailing hello@venuevoice.app.
Cookies
VenueVoice uses cookies on venuevoice.app for:
- Essential cookies: Required for the website to function correctly.
- Analytics cookies: Help us understand how visitors use our site.
You can control cookies through your browser settings. Disabling cookies may affect some functionality.
Security
We implement reasonable technical and organizational security measures including HTTPS encryption on all pages, secure password storage, and access controls. No method of internet transmission is 100% secure but we are committed to protecting your information using industry-standard practices.
Third-Party Links
Our website and guides may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies before providing personal information.
Children's Privacy
The VenueVoice Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us at hello@venuevoice.app.
Your Rights
Depending on your location, you may have rights to access, correct, delete, or port your personal information, or to object to certain processing. To exercise any of these rights, contact us at hello@venuevoice.app. We will respond within 30 days.
California Privacy Rights (CCPA)
California residents have additional rights under CCPA, including the right to know what personal information is collected, the right to delete it, and the right to opt out of its sale. VenueVoice does not sell personal information. To exercise your CCPA rights, contact hello@venuevoice.app.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted to venuevoice.app with an updated date. We will notify active subscribers of material changes via email.
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